Prime Technology
Ultron Technology
SuperCode SoftwarePrime Sistem ve Teknoloji Inc. provides on-site maintenance services within SLA (Service Level Agreement) timelines in 81 provinces. Offering maintenance services for various models and brands of products installed or to be installed in various customer/consumers within borders of 81 provinces. Including equipment related to these models (without brand distinction) and spare parts. This structure ensures both time and cost savings for companies, enabling the operational processes to be carried out in the most efficient and timely manner.
Prime Sistem provides technical support services with recommendations in the IT Infrastructure Library (ITIL). Companies benefiting from these services can optimize end-to-end user request processing processes, from recording requests to service delivery and monitoring the performance of IT personnel.
Desktop and Network Support Services
Individual POS, Shared POS Repair and Maintenance Services
Onsite Support and Operations Services
Prime Sistem provides technical support services with recommendations in the IT Infrastructure Library (ITIL). Companies benefiting from these services can optimize end-to-end user request processing processes, from recording requests to service delivery and monitoring the performance of IT personnel.
Desktop and Network Support Services
You can benefit from onsite support services for your entire IT inventory with Prime experience. You can keep track and report your requests through the call center system.
Prime provides onsite repair services with or without spare parts in accordance with SLA standards.
Within this scope, you can benefit of the following services;
- PC image management
- OS Version Management
- IT Inventory Count
- Basic Network Installation & Deployment
- Advanced Network Installation & Deployment
Individual POS, Shared POS Repair and Maintenance Services
Our single POS and shared POS onsite maintenance services provide services for all types of POS devices in anywhere.
Within this scope, you can benefit of the following services;
- POS installation services
- Maintenance and troubleshooting of POS and peripherals
- Installation of new versions
- POS user training
- Distribution of spare parts and consumables
- Inventory tracking and management
Shared POS operations are different from standard POS services due to various factors. These include differences in the working standards of different banks, combinations of applications, operating principles, the need to track services across multiple banks, reporting requirements, and additional training needs. These factors contribute to the diversification of services for shared POS systems.
Our services have high-quality requirements concerning sustainability, experience, timing, and adherence to SLA discipline. Prime focuses on ensuring the smooth operation and satisfaction of clients in delivering these services.